What is your return policy?  

This return policy is applicable to all products. We guarantee against manufacturers' defects for 30 days from the date of the delivery. Products with Manufacturer Warranties which exceed 30 days may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.   Items may be returned only with prior authorization.

How long does it take to process and ship orders?

All orders are processed and shipped within 1 to 2 business days.

Are your products new or factory reconditioned?

If the item is factory reconditioned you will see (R) next to the model number. If there is no (R) next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced direct.